FAQ
How do you deliver?
We primarily use reliable shipping services for delivery, and we offer a flat shipping fee of 5€ on all orders.
You can expect your package to arrive within 1-3 days. Upon shipping your order, you will receive a confirmation email with a tracking number. Please note, it may take 24 hours for the tracking system to update with your delivery information.
If you haven’t received your order within 7 days, please contact us at info@softinparis.com, and we’ll work with you to find a solution.
Can I return my product?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us to initiate a return.
Should you decide to return your product, kindly send us an email at info@softinparis.com.
How long will it take to receive my bed sheets?
You can expect to receive your sheets within 1-3 business days. Orders placed before 2 PM are typically shipped the same day.
2. General Questions Regarding Our Bed Sheets
What makes The Soft Sheet unique?
The Soft Sheet is made from 100% organic Eucalyptus Lyocell, offering unparalleled softness, breathability, and cooling comfort. It’s also eco-friendly, non-toxic, and certified safe with OEKO-TEX STANDARD 100.
What sizes do you offer?
We offer The Soft Sheet in the following sizes:
- Single
- Double
- Queen
- King
We also provide custom sizes to meet your specific needs. You can view the size options on the product page.
3. Maintenance
Can I wash my sheets?
Yes! The Soft Sheet is designed to be low-maintenance and machine washable. For the best results, follow these washing instructions:
- Wash at 40 ºC or colder.
For more details, visit our dedicated care instructions page.
4. Payment & Contact
How do your discount codes work?
You can apply our discount codes at checkout. Just enter the code in the provided field.
Can I pay with an EAN-number?
Yes! If you're a public institution and wish to pay using an EAN-number, please contact us at info@softinparis.com. We will issue an invoice for the EAN-number along with your product selection and delivery details.
How can I contact you?
You can reach us by emailing info@softinparis.com. We respond to all inquiries within 24 hours.
Our return address is:
Soft in Paris
3 chemin sus les devens,
1167 Lussy-sur-Morges, Vaud, Switzerland.